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Canley Crematorium - where the grieving family said goodbye to the wrong person

An investigation has been launched into how a family came to sit through a funeral with the wrong body. The family in question said their final goodbyes to who they thought was their loved one at Canley Crematorium in Coventry - having no idea it was the wrong body in the coffin. It's understood the incorrect coffin was swapped last minute before the cremation took place.

Checks supposed to be done before the service were not carried out or were done so incorrectly, according to an investigation by CoventryLive. As a result, nobody noticed that the wrong coffin was brought to the service. Staff at the crematorium, which is owned and managed by Coventry City Council, noticed the mistake after the funeral service ended.

The funeral directors for the service - Henry Ison & Sons, which has three Coventry businesses on Binley Road, Allesley Old Road and Daventry Road - have given their "sincere apologies" to the family, who have now been made aware of the situation.
A spokesman for the funeral directors said: "We have spoken with the family concerned and given our sincere apologies for the error, which was realised before the cremation took place.
"We are conducting a full investigation to ensure such an error cannot happen again." A spokesman for Coventry City Council confirmed an investigation was being carried out.
They also said the authority would be writing to all funeral directors in the city to get them to review their processes to make sure it does not happen again.

A spokesman for Coventry City Council said: “We can confirm we are currently carrying out an investigation following a claim a funeral service took place following the delivery of the wrong body by the funeral director to the Chapel at Canley during November this year.
"It is understood that the mistake was discovered immediately following the service and we can confirm that the correct body was cremated."However, the family of the deceased was not made aware of this at the time of the service by either the City Council or the funeral director. 
"We have now spoken with the family of the deceased and given our heartfelt apologies and the next of kin have asked for their privacy to be respected.
"We are now reviewing our procedures and will make any necessary changes. 
We have also written to all Coventry funeral directors to ask them to review their processes to further reduce the risk of this happening again.
"We can confirm a disciplinary process is underway in relation to two members of City Council staff.”

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